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Terms of Service

Last updated: 5 October 2026

Agreement to These Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”) and SERVIS BUDU, TOO, the operator of Alay in Kazakhstan, with address 050052, Almaty, 12 Shaimerdenova St., Kazakhstan (“Company”, “we”, “us”, or “our”).

By accessing or using the Alay mobile application, the website https://visabot.net, and any related services, features, or content (collectively, the “Services”), you confirm that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with these Terms, you must immediately discontinue use of the Services.

The Services are intended solely for individuals who are at least eighteen (18) years of age.

1. Description of Services

Alay is a visa assistance and notification service that provides digital tools related to visa appointment monitoring, booking attempts, and general visa-related support.

The Services may include, but are not limited to:

• Notifications regarding available visa appointment slots;
• Automated or semi-automated attempts to book visa appointments;
• Manual assistance or consultation related to visa applications and appointment processes.

Alay does not issue visas, does not make decisions regarding visa applications, and does not guarantee appointment availability, booking success, or visa approval.

2. No Affiliation & No Guarantee

Alay is a private commercial service and is not affiliated with, endorsed by, or connected to any government authority, embassy, consulate, or official visa application center.

All visa-related decisions, appointment availability, processing timelines, and outcomes are determined solely by the respective governmental or third-party authorities.

Use of the Services does not guarantee:

• Availability of visa appointments;
• Successful booking of an appointment;
• Approval or issuance of a visa.

3. User Accounts

3.1 Registration

To use the Services, you must create an account using a valid email address. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

3.2 One Account per User

Each user is permitted to maintain one (1) account only. Account sharing, resale, sublicensing, or transfer of accounts is strictly prohibited.

3.3 Account Suspension or Termination

We reserve the right, at our sole discretion and without prior notice, to suspend or terminate any account if we reasonably believe that the user has:

• Violated these Terms;
• Provided false, misleading, or incomplete information;
• Engaged in abuse, fraud, misuse of automation, or unlawful activity;
• Interfered with or attempted to compromise the integrity of the Services.

4. User Obligations

By using the Services, you agree that:

• All information you provide is accurate, complete, and current;
• You will not submit false or misleading passport or personal data;
• You will not attempt to interfere with, disrupt, or reverse engineer the Services;
• You will not use bots, scripts, scraping tools, or automated systems to abuse the platform;
• You will comply with all applicable laws and regulations in connection with your use of the Services.

5. Services & Payments

5.1 Available Services

Alay may offer the following paid services:

A. Notification Service
Email and/or push notifications regarding available visa appointment slots.

B. Auto-Booking Service
A service that attempts to book a visa appointment on your behalf based on the information you provide.

C. Manual Assistance / Consultation
Human-assisted support related to visa preparation or appointment processes.

5.2 Pricing & Currency

• Payments are one-time payments unless the offer expressly states otherwise. The price, currency, applicable fees, taxes, service scope, and any recurring billing conditions are shown before payment.
• Payments may be processed by third-party payment service providers. The applicable provider and conditions are identified in the payment flow. We do not store full payment card numbers or sensitive card authentication credentials.
• Where purchases are made through an app store, the store’s applicable billing, cancellation, and refund rules also apply. Payment methods must comply with applicable platform requirements.
• Our service fees are separate from government, embassy, consular, or visa application center fees unless expressly stated otherwise.

If a recurring subscription is offered, its billing period, renewal price, and cancellation method are disclosed before purchase. Cancel it through the channel used to purchase it or contact info@visabot.net for assistance. Account deletion does not automatically cancel app-store subscriptions and does not require prior cancellation.

6. Refund Policy

6.1 Notification Service (Service A)

Once the notification service has started, fees are generally non-refundable, subject to the mandatory rights and exceptions below.

6.2 Auto-Booking Service (Service B)

The auto-booking service operates on a two-stage payment model:

• Initial Service Fee – payable before booking attempts begin;
• Success Fee – payable only if an appointment is successfully booked.

The initial service fee is generally non-refundable once booking attempts begin. A success fee is charged only after an appointment is successfully booked, as described in the offer. Both are subject to the mandatory rights and exceptions below; a booked appointment does not guarantee a visa.

6.3 Manual Assistance (Service C)

Fees for completed manual assistance or consultation are generally non-refundable, subject to the mandatory rights and exceptions below. The offer specifies the work included; visa approval is not guaranteed.

6.4 Mandatory Rights and Refund Requests

Nothing in this policy excludes refunds or other remedies required by applicable consumer law or app-store rules. This includes applicable remedies for services not provided, material defects, duplicate charges, or unauthorized transactions. Contact info@visabot.net with your transaction reference and the issue; do not send full card details. App-store purchases may require a request through that store.

7. Service Provided “As Is”

The Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied. We do not warrant uninterrupted access, error-free operation, or successful outcomes.

8. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, consequential, special, or punitive damages;
• We shall not be responsible for decisions or actions of embassies, consulates, visa centers, or third-party systems;
• Our total liability shall not exceed the amount paid by the user to us during the one (1) month period preceding the event giving rise to the claim.

These exclusions and limits apply only where lawful and do not exclude mandatory consumer rights, statutory remedies, or liability that cannot legally be limited.

9. Third-Party Services

The Services rely on third-party platforms and infrastructure, including but not limited to payment processors, notification providers, analytics services, and cloud hosting providers. We are not responsible for outages, errors, delays, or failures caused by third-party systems.

10. Prohibited Activities

You may not:

• Resell, sublicense, or redistribute the Services;
• Scrape, harvest, or extract platform data;
• Use automation to interfere with system functionality;
• Impersonate another individual or entity;
• Use the Services for unlawful, deceptive, or abusive purposes.

11. Intellectual Property

All content, software, trademarks, branding, and materials associated with Alay are owned by or licensed to SERVIS BUDU, TOO; third-party materials remain the property of their respective owners. No rights are granted except for limited, personal, non-commercial use of the Services.

12. Data & Privacy

Personal data is collected and processed in accordance with our Privacy Policy, which forms an integral part of these Terms. Our Privacy Policy describes service providers, international processing, retention, and your data rights. You may initiate account deletion in the app or use our Delete User Data page. We acknowledge deletion requests within 7 business days and complete deletion within 30 days after identity verification, or sooner if required by law. Limited records may be retained as stated in those policies.

13. Termination

We may suspend or terminate access for a material breach, fraud, security risks, legal requirements, or discontinuation of a service. Where practicable and lawful, we provide notice and an opportunity to resolve the issue. Any rights to refunds or other remedies required by law remain available. Termination does not remove your data rights.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of Kazakhstan. Mandatory consumer protections and other rights under applicable law remain unaffected.

15. Dispute Resolution

Please contact info@visabot.net to seek an amicable resolution. This does not prevent you from seeking urgent relief or exercising statutory rights. Subject to mandatory jurisdiction rules and consumer rights, disputes are submitted to the competent courts of Almaty, Republic of Kazakhstan.

16. Modifications

We may update these Terms and indicate the revised date above. We provide notice of material changes and obtain acceptance where required by law. Changes do not retroactively remove rights relating to completed purchases.

17. Contact Information

SERVIS BUDU, TOO
050052, Almaty
12 Shaimerdenova St.
Kazakhstan
info@visabot.net