Alay
Delete User Data
Last updated: 5 October 2026
Overview
SERVIS BUDU, TOO (050052, Almaty, 12 Shaimerdenova St., Kazakhstan) operates the Alay mobile application and related services. You may request deletion of your account and associated personal data at any time. This page explains how to submit a request, what data is deleted, what may be retained, and how long processing takes.
Deletion is available to all users regardless of location. It removes the account and associated personal data, rather than only deactivating the account. Limited retention exceptions are explained below.
How to Request Deletion
Option 1 — Prepare an email request on this page
The form below opens a pre-filled message in your email application; it does not send or submit a request to our servers. You must send the message yourself. Use the form below or email info@visabot.net from the same email address registered to your Alay account. We use this to verify your identity.
Option 2 — Email
Send an email to info@visabot.net with the subject line “Alay Data Deletion Request” and include your registered email address in the body.
Option 3 — In the app
You may also delete your account directly in the Alay app:
- Open the Alay app and sign in
- Go to Profile → Settings → Delete Account
- Confirm deletion when prompted
The in-app route lets you initiate deletion without requiring an email or support conversation. Web and email requests are additional options if you no longer have access to the app. If you cannot access your registered email, contact us for proportionate alternative identity verification; do not send passport scans or full payment card details.
What We Delete
When your deletion request is processed, we delete or anonymize the following data associated with your account:
- Account credentials (Firebase authentication)
- Profile information: name, email, contact details
- Visa-related preferences: country, city, visa type, appointment preferences
- Passport details entered in text form in the app
- Push notification tokens and device registration identifiers
- In-app appointment history, booking status, and application progress
- Routine support chat history tied to your account, except necessary dispute or legally required correspondence described below
What We May Retain
Some data may be retained for legal, security, or operational reasons after account deletion:
| Data type | Retention period | Reason |
|---|---|---|
| Payment and accounting records | Up to 7 years where legally required; longer only for a specific legal obligation | Required tax and accounting records, including transaction references, dates, amounts, and necessary billing details. Payments may be handled by third-party payment service providers; we do not store full card numbers. |
| Anonymized analytics aggregates | Indefinite | Product improvement — contains no personally identifiable information |
| Security and audit logs | Up to 90 days; longer only for a specific investigation or legal obligation | Abuse prevention, incident response, and system integrity |
| Necessary support and dispute correspondence | Up to 2 years | Only the correspondence needed for dispute resolution or a legal obligation; routine account-linked support chat is deleted |
Retained personal records are restricted to these purposes and deleted when the relevant need or required period ends. Payment providers may retain their own legally required records under their policies. See our Privacy Policy for matching retention details.
Processing Timeline
- Identity verification: within 7 business days of receiving your request
- Complete deletion: within 30 days after identity verification, or sooner if required by law
- You will receive a confirmation email once deletion is complete
After Deletion
- Your account cannot be recovered after deletion is complete
- Deleting the account does not automatically cancel an app-store subscription. If you have one, cancel it via Apple subscription settings or Google Play subscriptions to avoid further billing. You may request deletion immediately without waiting for a subscription to expire. For other paid services, contact info@visabot.net for cancellation assistance. Refunds are handled under our Terms and applicable mandatory rights
- You may create a new account in the future, but previous data will not be restored
Children’s Privacy
Alay is intended for users 18 years of age or older. We do not knowingly collect data from minors. Parents or guardians who believe a minor has provided data may request deletion by emailing info@visabot.net.
Related Policies
For full details on how we collect and use data, see our Privacy Policy and Terms of Service.
Contact
SERVIS BUDU, TOO
050052, Almaty
12 Shaimerdenova St.
Kazakhstan
info@visabot.net